Service Window | Total Customers | Avg Time Per Customer |
1 | 9 | 0:09 |
2 | 2 | 0:19 |
3 | 7 | 0:11 |
4 | 6 | 0:11 |
5 | 6 | 0:13 |
6 | 5 | 0:15 |
7 | 5 | 0:17 |
8 | 11 | 0:06 |
9 | 6 | 0:08 |
10 | -- | -- |
11 | 6 | 0:11 |
12 | 7 | 0:04 |
13 | 6 | 0:09 |
14 | 4 | 0:04 |
15 | 1 | One Sample |
16 | -- | -- |
17 | -- | -- |
18 | -- | -- |
19 | -- | -- |
20 | -- | -- |
21 | 3 | 0:09 |
Total Customers = 84 |
Total Time Observed = 1 hr 12 min |
Average Time Per Customer = 10 min |
Most Customers Served = Window 8 (11 customers) |
Faster Service Time = Window 14 (4 min per customer) |
Least Customers Served = Window 15 (1 customer) |
Slowest Service Time = Window 2 (19 min per customer) |
I think for the most part, DMV employees are hardworking. I mean, I'd hate to be doing this for 8 hours a day, 5 days a week but just like with any other place of employment, there are slackers. If Window 8 can handle 11 customers in the sample time, why is Window 6 only servicing less than half that at a rate of at least twice as slow. If I were to slash more jobs, I would use these numbers to justify my cuts.
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